Stake Casino - Das Spielerkonto wurde vorübergehend gesperrt.

My Stake username is sakil2000999.

I was a regular player on Stake, but my account has been temporarily suspended. I have fully cooperated with the verification process and submitted every document they requested.

Level 2: I submitted a photo of myself holding a piece of paper together with my identity document.

Level 3: I submitted my Proof of Address documents.

Level 4: I submitted my payslip as requested.

Despite providing all the required documents, Stake has not completed any of my verification levels. My account remains suspended, and my funds are still locked. I believe I have done everything they asked, but they continue to delay the review without providing a proper resolution.

I kindly request Casino Guru to help me resolve this issue. If Stake is unwilling to complete my verification, I ask them to at least allow a manual withdrawal or grant me withdrawal permission so that I can withdraw my own funds.

I feel that Stake's customer support has handled my case very poorly. The verification process has been extremely slow and frustrating, even though I have submitted all the requested documents. I respectfully ask for your assistance in helping me recover access to my funds.

Thank you for your time and support.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player account accessible to you? Can you log in?
• Have you provided payslips and bank statements from your bank account for multiple months to the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino when you contacted them about the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Sakil2000999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru