Stake Casino - Das Spielerkonto bleibt trotz Einschränkungen geöffnet.

Hello

I opened an account on Stake.com in 2022 but didn't deposit any money until May 2026.

My account is verified (see attached).

I discovered that my country (Sweden) was restricted, but despite this, they verified my account and let me deposit and lose big money.

I wrote them a few emails about this, but they think it's my fault for not reading their terms.

I still think that if you have a country that is restricted, maybe you should tell the player and not verify the account.

After I told them this, I can still play and the account is open.

This is also very strange?

If I had won, they would definitely not have paid out any winnings and referred to their terms, so I have never had a fair chance of winning here?

My deposits should therefore be refunded.

Hej

Jag öppnade ett konto på Stake.com 2022 men satte inte in några pengar förrens maj 2026.

Mitt konto är verifierat (se bifogat).

Öpptäckte att mitt land (Sverige) va restricted men trots detta så har dom alltså verifierat mitt konto samt låtit mig sätta in o förlora stora pengar.

Jag skrev några mail om detta till dom men dom anser att d är mitt fel som inte läst deras terms.

Jag kan ändå tycka att om man har ett land som är restricted så kanske man bör berätta det för spelaren o inte verifiera kontot.

Efter jag berättade detta för dom så kan jag fortfarande spela o kontot är öppet.

Detta är oxå väldigt konstigt?

Hade jag vunnit så hade dom garanterat inte betalat ut några vinster o hänvisat till deras terms så jag har aldrig haft en ärlig chans att vinna här?

Mina insättningar bör därför återbetalas.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Colin09,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience regarding your account at Stake.com.

To better understand your situation and assist you in resolving this issue, could you please provide more details?

• Could you please let me know the date and amount of your deposit?
• When did you complete account verification?
• How much real money is left in your account?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

i have done a lot of deposits to them.

I can send a transaction list?

I am not sure when they verified my account but also send pics on that.

Plz just ask if you need more info.

If you give me an email i can send a lot of evidences. can only send 5 at the time here.

Dont have any real money left at all.

Hi again!

i found an old chat that i had with them for one year ago.

Here you can see that i ask them if Sweden is restricted and she didnt want to answer me about that. So here they knew im from Sweden and didnt close the account. So they have knew this for a long time but just dont care about it. So they have had three chances to close and block it but wount do it.

To bad i didnt remember this chat cause i would ofc never play at a casino where my country is restricted since i would never get any winnings paid out, so for me it has been a lose-lose situation…

This chat, the validation and my emails about this issue 8th may 2026. My account is still open…

My deposits:

2026/04/17-2026/05/27

53 deposits and totally 6578euro

And since all the deposits have been crypto each one has cost me between 20-30euro so here is another 1000euro minimum i lost because of this.

Its very unresponsible of them to even let this happen.

They could and SHOULD ofc prevent this to ever happen.

Im very sad and disappointed and feel scammed.

Hi

Now today they have closed the account for deposits because of the restricted country.

But strange they didnt before still since my Id is verified and it says Sweden (see pics).

Have also sent in proof of adress twice before which they have rejected cause it has not been in PDF but still it has shown Sweden as a country.

So they have known all the time and taken advantage of this.

Its horrible.

Hi

i got an answer from thier compliance team now. As you can see they not saying anything about that they knew im from Sweden, only that its my own fault this happend.

They have breached their own terms by letting the account be open even that i have told them three times im from Sweden.

i still think they have taken advantage over this situation and done wrong.

So all my deposits should be refunded.

Hi

Here below i found another person that has have the same problem as me so its obvious they continue dokng this.

These kind of casinos have to be stopped!

Here i found another case like this.

you see the pattern…

Hello Colin09,

We would like to update you that due to Jean, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Jean has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Jean will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hi

Whats happening with this?

Dear Colin09,

Thank you for your patience while we reviewed your case.

I fully understand your frustration. Based on the information you provided, it is clear that the casino allowed you to verify your account and continue depositing despite Sweden being a restricted country. We agree that casinos should take appropriate measures to identify and restrict players from prohibited jurisdictions rather than allowing them to register, verify, and gamble without intervention.

However, after reviewing your complaint, we must also consider that all of the funds in question were lost through normal gameplay. In situations where deposits have been wagered and lost in the usual course of gambling, we are generally unable to ask a casino to refund those losses.

If you had accumulated winnings and the casino had later confiscated them solely because of your country of residence, despite previously allowing you to verify and deposit, we would certainly have considered such a situation unfair and would have been prepared to assist you in disputing the confiscation.

While we share your concerns regarding the casino's handling of restricted-country controls, we do not have sufficient grounds to pursue a refund of deposits that were lost through regular gambling activity. For this reason, we will be closing the complaint.

Thank you for your understanding.

Best regards,

Jean