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I made a deposit on March 22, 2026. A few days prior, I was able to claim my bonuses normally, but from the day I made the deposit, it said my account had been suspended. I contacted support, and they specified a timeframe for receiving a response via email. To date, I haven't received any response. Therefore, I proceeded to request a refund of the deposit, which also passed within the specified timeframe, and they haven't processed it. I haven't been able to claim any of the daily bonuses they offer. In fact, right after making the aforementioned deposit, I received an authorization message for a casino bonus worth $500 pesos, obviously with the casino's rollover requirements. However, I accepted it, and they never credited it, much less allowed me to play any slots. Customer service takes far too long to respond. I've already sent them the transaction confirmation and screenshots, and they just tell me to wait for a response to my email and that all I can do is wait, when they aren't fulfilling any of their obligations, and I'm aware of this. I don't know the reason for the suspension of my account, as there isn't one. They claim it's under review due to a system error. It's been a long time since I've made any withdrawals; most of my recent transactions have been deposits. I hope you can help me. Thank you in advance.

Realicé un deposito el 22 de marzo de 2026, algunos días antes podía reclamar mis bonos con normalidad pero desde ese dia que realice el deposito decía que mi cuenta había sido suspendía por lo cual me comunique con soporte y me especificaron un tiempo determinado para recibir respuesta mediante correo electrónico, hasta la fecha no he obtenido respuesta alguna, por lo cual procedí a realizar la solicitud de devolución del depósito realizado lo cual tambien ha transcurrió el tiempo especificado para la devolución y no la han realizado, no he podido reclamar ninguno de los bonos diarios que dan, de hecho justo despues de realizar el deposito antes mencionado, me apareció un mensaje de autorización para recibir un bono de casino por el valor de $500 pesos obviamente con su rollover que maneja el casino, sin embargo lo acepte y nunca me lo otorgaron mucho menos me permiten jugar ningún slot, atencion a clientes tarda demasiado en responder, ya le s envie el CEP de la transacción, ya les envié capturas y dolo dicen que espere respuesta a mi correo electrónico y que solo queda esperar, cuando no estan ellos cumpliendo con nada y yo estoy consciente del uso que le he dado a mi cuenta, desconozco el motivo de suspensión puesto que no lo hay, y ellos argumentan que esta en revisión por parte de un error del sistema, tiene mucho tiempo que no realizo ningún retiro de ahí cabe aclarar que la mayoría han sido depósitos últimamente . Espero me puedan ayudar, de antemano muchas gracias

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Dear Oskrbnl12,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered.

To better understand the situation, could you please provide a bit more detail on the following:

• Which types of games did you mainly play (e.g., slots, live casino, sports betting)?
• Had you completed the account verification process before losing access?
• Could you please confirm whether you were able to accumulate any winnings, either with or without an active bonus?

I hope we’ll be able to assist you in resolving this matter as quickly as possible.

Thank you very much in advance for your reply.

Best regards,

Petra