Sportaza Casino - Die Gewinne des Spielers wurden noch nicht ausbezahlt.

This casino proceeded to limit my account and my bets, I entered 500 and reached 1100 USD, after throwing me two weeks for them to verify that I could quickly withdraw 1000 USD in successive days quickly, the problem has been that for the third withdrawal and to be able to withdraw all my money they are putting obstacles and they are giving me the runaround, I have been two weeks with the money pending review when according to them it is 3 business days of which many more have already passed. When I talk to them by chat they do not know how to solve anything, they only keep putting obstacles and telling me that my request is being attended to by the financial department and that I should wait and they have already tired me

Este casino procedió a limitar mi cuenta y mis apuestas ingresé 500 y llegué a 1100 USD, después de tirarme dos semanas para que me verificarán conseguir retirar rápidamente 1000 USD en días sucesivos de manera rápida el problema ha sido que para el tercer reintegro y poder sacar todo mi dinero me están poniendo pegas y me están dando largas llevo dos semanas con el dinero pendiente de revisión cuando según ellos son 3 días hábiles de los cuales han pasado ya bastantes más. Cuando les hablo por chat no saben solucionarme nada solo hacen que ponerme pegas y decirme que está siendo mi solicitud atendida por el departamento financiero y que espere y ya me tienen cansado

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Dominika