Spirit Casino - Der Spieler hat Probleme mit der Kontoüberprüfung.

Hello, I registered with Spirit Casino and want to verify myself. I want to withdraw money, but since I'm not verified, I can't withdraw the money. The casino requires a bank statement, but I'm with C24 Bank, and the casino doesn't accept that bank. Then I'm supposed to provide an electricity, water, or gas bill, which I can't do because I don't rent at my registered address. I sent a letter from the pension office to the casino, and it's a government letter, but the casino doesn't want to accept it. They're causing real problems with verification. Why don't they accept the pension letter as proof of address? It's government! Or I have to provide a tax assessment, but I don't pay any taxes because I'm a pensioner. Can you please help me? I would be really grateful.

Hallo, ich habe mich bei Spirit Casino angemeldet und will mich verifizieren. Ich möchte Geld auszahlen lassen aber da ich nicht verifiziert bin, kann ich das Geld nicht auszahlen lassen. Das Casino verlangt einen Kontoauszug von einer Bank, jedoch bin ich bei der C24 Bank und das Casino akzeptiert diese Bank nicht, dann soll ich Strom Wasser oder Gasrechnung vorlegen, das kann ich auch nicht da nicht selbst zur Miete wohne, an meinem gemeldeten Wohnsitz Ich habe aber ein Schreiben von der rentenniederlassung an das Casino geschickt und das ist ein staatliches schreiben aber das Casino will diese Schreiben nicht akzeptieren. Die machen echt Probleme mit der Verifizierung warum akzeptieren die nicht das Renten schreiben als Adressbestätigung. Es ist staatlich! Oder ich soll einen Steuerbescheid vorlegen , aber ich zahle gar keine Steuern da ich Rentner bin Können Sie mir bitte helfen? Ich wäre Ihnen echt dankbar

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spirit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify what your current accommodation is, and why you don't live at your registered address? Do you own property found on the address you registered with?
• Is it possible for you to get a confirmation of your residence from your municipality?
• Did the casino explain why they won't accept a bank statement from your bank? In which format have you provided the required documents?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Maxxxxxxxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru