Spirit Casino - Das Konto des Spielers wurde geschlossen.

Hello, I registered with Spiritcasino on September 18, 2025. All my details were correct, and I was able to easily deposit approximately €250 via instant bank transfer within two days.

Now my account has simply been deactivated without any notification. Live chat is only available when logged in, and my emails aren't being responded to.

Maybe you can help me.

greeting

Guten Tag, ich habe mich beim Spiritcasino am 18.09.2025 registriert. Alle meine Angaben waren korrekt und ich konnte problemlos innerhalb 2 tagen, per sofortüberweisung ca. 250€ Einzahlen.

Nun wurde mein Konto einfach deaktiviert ohne mich über irgendetwas zu benachrichtigtigen. Der livechat ist nur erreichbar, wenn man eingeloggt ist und auf meine Emails wird nicht reagiert.

Vielleicht könnt ihr mir helfen.

Gruß

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

When exactly was your account blocked?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

What was the real-money balance in your account when the casino closed it?

What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello again, I hadn't submitted any documents yet. The casino has since responded, saying that the decision came from the administrator and apologizing for my gambling problems. I never mentioned anything like that. They simply closed my account, accused me of gambling addiction, and responded very late.

There was no money left in my account.

greeting

Hallo nochmals, ich hatte noch keine Dokumente eingereicht. Mittlerweile hat das casino auch geantwortet und gesagt, das die Entscheidung von dem Administrator kam und sich dafür entschuldigt, dass ich Glücksspielprobleme hätte. Ich habe so etwas nie erwähnt. Mir wurde einfach das Konto geschlossen, Glücksspielsucht vorgeworfen und sehr spät geantwortet.

Geld war nicht mehr auf meinem Account .

Gruß

Dear Lesane007,

Thank you for your reply. We understand your disappointment with the casino’s decision. However, please note that casinos, just like any other business, may choose who they provide their services to. Since your account was already empty at the time of closure and there was no balance left to be paid out, there is nothing we can do in this case.

We only intervene when there are outstanding funds or clear evidence of unfair treatment regarding withdrawals. As this does not apply here, we must reject your complaint.

Thank you for your understanding.

Best regards,

Veronika