SpinTexas Casino - Die Gewinne des Spielers wurden eingezogen.

I played at SpinTexas casino without bonuses or free spins. I won €6000 from the casino, of which I immediately wagered €2000. I successfully verified my account and requested a withdrawal of €1000, which is the maximum amount for a single withdrawal. So there was still €3000 left in the account that I would have withdrawn later. Today I received a message that all my winnings have been voided and the withdrawal canceled. They justified this by email by saying that according to Article 12.10, the casino has the right to void winnings if they suspect abuse... I have not committed any abuse, but have played at the casino for an hour and now when they should pay me my winnings, they void them based on a made-up reason. The entire Casino and customer service seem like a scam and only take the player's money and do not allow me to withdraw the won funds.

Pelasin SpinTexas casinolla ilman bonuksia tai ilmaispyöräytyksiä. Voitin casinolta 6000€ joista pelasin välittömästi 2000€ pois. Vahvistin tilini onnistuneesti ja pyysin kotiutusta 1000€ joka on kerta noston maksimi summa. Tilille siis jäi vielä 3000€ jotka olisin kotiuttanut myöhemmin. Sain tänään viestin, että kaikki voittoni on mitätöity ja kotiutus peruttu. Perustelivat tätä sähköpostilla sillä, että pykälän 12.10 mukaan casinolla on oikeus mitätöidä voitot jos epäilevät väärinkäytöksiä... En ole tehnyt mitään väärinkäytöksiä vaan pelannut tuntikausi kasinolla ja nyt kun heidän pitäisi maksaa voittoni minulle he mitätöivät ne perustuen keksittyyn syyhyn. Koko Casino ja asiakaspalvelu vaikuttaa huijaukselta ja vievät vain pelaajan rahat eivätkä anna kotiuttaa voitettuja varoja.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jupe10,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi,

I only played slot games and only Hackshaw gaming games. My account was successfully verified and I also received a notification that the account was verified. For verification, they asked for ID, bank statement and proof of address. I do not own and have not used VPN or any other programs

Moi,

Pelasin vain slotti pelejä ja pelkästään Hackshaw gaminigin pelejä. Tilini vahvistettiin onnistuneesti ja sain tilin vahvistamisesta myös ilmoituksen. Vahvistusta varten pyysivät henkilötodistusta, pankkitiliotetta sekä todiste osoitteesta. En omista enkä ole käyttänyt VPN tai muitakaan ohjelmia

Dear Jupe10, thank you for your response. Could you please confirm whether you have entered all information truthfully during the registration process? Have you utilized a payment method registered in your own name?

Additionally, could you please forward the documents you have sent to the casino for the verification of your account? You can reach me at attila.g@casino.guru.

Thank you in advance for your cooperation.