Spinsy Casino - Spieler versucht nach Wiedereröffnung seines Kontos die Rückzahlung seiner Einlagen.

I am requesting mediation to recover my deposits from Spinsy Casino. My account on this platform was previously closed at my request to cease playing. On August 26, 2026, the casino's VIP Manager (Nicole) sent me an email offering bonuses for reopening my account (screenshots attached). This is a blatant violation of Responsible Gambling and the casino's licensing terms – the operator is strictly prohibited from marketing to players with closed accounts. As a result of these illegal marketing pressures, I gave in and opened an account. On August 28, 2026, I made a series of deposits (BLIK and Paysafecard), which I immediately lost. I have full evidence that the casino deliberately induced me to return to gambling on a blocked profile. I demand a full refund of all deposits made since the unlawful opening of the account.

Zwracam się z wnioskiem o interwencję mediatora w sprawie odzyskania depozytów od kasyna Spinsy. Moje konto na tej platformie zostało wcześniej zamknięte na mój wniosek w celu zaprzestania gry.26 sierpnia 2026 roku VIP Manager kasyna (Nicole) wysłała do mnie wiadomość e-mail z ofertą bonusów za ponowne otwarcie konta (zrzuty ekranu w załączeniu). Jest to drastyczne złamanie zasad Odpowiedzialnej Gry (Responsible Gambling) oraz warunków licencji kasyna – operator ma bezwzględny zakaz prowadzenia działań marketingowych wobec graczy z zamkniętymi kontami.W wyniku tych nielegalnych nacisków marketingowych uległem namowom i otworzyłem konto. 28 sierpnia 2026 roku dokonałem serii depozytów (BLIK oraz Paysafecard), które natychmiast przegrałem. Posiadam pełne dowody na to, że kasyno celowo nakłoniło mnie do powrotu do hazardu na zablokowanym profilu. Żądam pełnego zwrotu wszystkich depozytów wpłaconych od momentu tego bezprawnego otwarcia konta.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the account closure request that you previously sent to the casino, along with the casino's confirmation that your account had been closed? My email address is veronika.f@casino.guru.
• Did you specify the reason why you wanted your account at this casino to be closed, and did you specify the timeframe during which you wanted to be unable to access the casino website?
• Have you contacted customer support to request a refund of the deposits you made after your account was reopened? If so, what was their response?
• Is your account still open, or has the casino disabled it again in the meantime?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I sent confirmation emails. The account was supposed to be permanently closed. I didn't contact support for a refund. My account is currently open.

Wysłałem potwierdzenia na maila. Zamknięte konto na stałe miało być. Nie pisałem do supportu o zwrot pieniędzy. Aktualnie moje konto jest otwarte

I want to provide the mediator with crucial evidence in this case. My account was closed, but the casino violated its Responsible Gaming and Player Protection policies. Their VIP manager actively sent me emails offering exclusive cash bonuses and free spins to persuade me to reopen my account. I have attached screenshots of these marketing messages and a history of my deposits, both made and lost as a result of these undue influences from the casino. I demand the refund of these deposits.

Chcę przekazać mediatorowi kluczowe dowody w tej sprawie. Moje konto było zamknięte, ale kasyno złamało zasady Odpowiedzialnej Gry (Responsible Gambling) i ochrony gracza. Ich menedżer VIP aktywnie wysyłał do mnie wiadomości e-mail, oferując ekskluzywne bonusy pieniężne oraz darmowe spiny, aby nakłonić mnie do ponownego otwarcia konta. W załącznikach przesyłam zrzuty ekranu tych wiadomości marketingowych oraz historię moich depozytów, które wpłaciłem i przegrałem w wyniku tych niedozwolonych nacisków ze strony kasyna. Żądam zwrotu tych depozytów.

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Thank you for your email and for providing more information regarding your situation. I have reviewed the communications you provided. Unfortunately, in your account closure request dated 14 July, you did not specify the reason why you want to close your account. Therefore, we cannot consider the casino's subsequent reopenings and promotional offers as a breach of its responsible gaming policy.

When applying for a self-exclusion, it’s important to clearly state the reason why you want your account to be deactivated and specify the exact time period of the exclusion. Make sure the email subject line is clearly marked and easy to recognize. Casino support teams often receive a high volume of emails daily, so a well-labeled subject line will help ensure your request is noticed and processed more quickly. Additionally, I strongly recommend that you always save a copy of your self-exclusion request—whether it’s a sent email, a chat transcript, or a screenshot. Having valid proof of your request can be extremely helpful in case of future disputes or misunderstandings.

Example:

Email subject: Self-exclusion due to gambling addiction

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Spinsy Casino,

I’m writing to inform you that I wish to be excluded immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason for my decision is gambling addiction.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

I understand that your account has been closed in the meantime. Have you mentioned gambling addiction or gambling-related harm as the reason in your most recent account closure request?