Spins Of Glory Casino - Spieler meldet Betrug bezüglich versprochenem Bonus.

I received a message saying I would receive a 200% bonus on my deposit. I then deposited €100 and didn't receive a bonus. Instead, I was told to deposit again and then I would receive the bonus. Of course, I didn't do that.

For me it's clear fraud to attract players and then deliver nothing.

Ich hab eine Nachricht bekommen das ich einen 200% Bonus bekomme für meine Einzahlung,. Darauf hin hab ich 100€ eingezahlt und keinen Bonus erhalten. Stattdessen sagte man mir ich soll nochmal einzahlen und dann bekomme ich den Bonus. Das habe ich natürlich nicht getan.

Für mich klarer Betrug um Spieler anzulocken und dann nichts zu leisten.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spins Of Glory Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise what the requirements were for the bonus to be activated on your account? (use of a bonus code, activation during the deposit process, etc)
• Have you decided to play with the deposited money, or have you requested a refund?
• Could you please share with me your communication with the casino regarding the issue as evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

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There were no requirements for the bonus, deposit up to €300 and you will receive the bonus.

I then played with the money I had deposited, thinking that the bonus would come straight away.

After several chats with support, I was repeatedly put off, even though I sent the screenshot of the stated bonus. The chat was always simply closed.

Unfortunately, I don't have any data from the chat anymore and I haven't saved it either.

Es gab keinerlei Vorraussetzungen für den Bonus,Einzahlung bis 300 € und du erhältst den Bonus.

Ich habe mit meinem eingezahlten Geld dann gespielt,mit dem Gedanken das der Bonus ja gleich dazu kommt.

Nach mehreren Chats mit dem Support wurde ich immer wieder vertröstet,Trotzdem ich den Screenshot vom angegebenen Bonus geschickt habe. Der Chat wurde dann immer einfach geschlossen.

Leider hab ich vom Chat keine Daten mehr und auch nicht gespeichert.

Thanks for the explanation.

If the bonus is not credited, I would always recommend you contact support for assistance. They might present you with options available to you. Sometimes you might not be credited the bonus anymore, or an alternative bonus can be offered. Once you start playing with the deposited funds, it might be technically impossible to credit any bonus.

We unfortunately cannot offer further assistance or penalize an online casino when they fail to provide you with a bonus. Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.