Spininio Casino - Der Spieler beantragt die Schließung seines Kontos, dieses bleibt jedoch geöffnet.

I have contacted Spininio Casino at least 10 times requesting that I permanently close my account. The casino refuses to close it and instead sends emails stating that free spins have been credited to my account. This is surely against their rules. I request assistance in permanently closing my account with this awful casino.

Ich habe Spininio Casino mindestens 10 Mal geschrieben, dass ich mein Konto permanent schliessen möchte. Casino schliesst das Konto nicht, und schickt E-Mails, dass dem Spielerkonto gratis Drehungen gutgeschrieben sei. Das ist sicher gegen Regelungen. Ich bitte um Hilfe, um mein Konto bei diesem schlechten Casino permanent zu schliessen.

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Dear rkk_66,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion due to gambling addiction, the casino agrees not to reopen the account, except under specific circumstances.

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

Hello Veronika,

Simply opening this complaint helped, and as I saw, the casino blocked my account.

I sent at least 10-12 emails to the casino requesting the closure of my account.

I should have opened this complaint earlier; it would have saved me a lot of trouble.

Thanks.

Hallo Veronika,

allein das Öffnen dieser Beschwerde hat geholfen und wie ich sah, das Casino hat mein Konto gesperrt.

Es waren mindestens 10-12 E-Mails meinerseits, in denen ich das Casino die Schliessung meines Kontos verlangt hatte.

Ich sollte doch gleich früher diese Beschwerde öffnen, dann hätte ich mir viel Ärger gespart.

Danke.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear rkk_66,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika