Spinfellas Casino - Der Rücktritt des Spielers wurde gegen seinen Willen rückgängig gemacht.

I previously requested that the reverse withdrawal option be deactivated on my account for responsible gambling reasons.

Despite my request, the feature remained active and I was able to cancel my withdrawal and continue playing.

I believe this constitutes a failure to implement the responsible gambling measure I expressly requested. I request a formal review of this case and an investigation into the losses incurred after the withdrawal was cancelled, with the aim of obtaining a refund.

Solicité previamente que se desactivara en mi cuenta la opción de cancelar retiradas ("reverse withdrawal") por motivos de juego responsable.

A pesar de mi solicitud, la función siguió activa y pude cancelar mi retirada y continuar jugando.

Considero que esto supone un fallo en la aplicación de la medida de juego responsable que solicité expresamente. Solicito que este caso sea revisado formalmente y que se investiguen las pérdidas realizadas después de cancelar la retirada para una posible devolución

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I am sorry to hear about your issues at Spinfellas Casino.

I apologize for any inconvenience, but as a general policy, we do not handle individual complaints specifically related to responsible gambling tools. We understand the importance of reliable features within the casino's offerings, but verifying the proper setup by the player can be a complex process. It is worth noting that these tools are provided as additional measures to complement standard self-exclusion and account closure options, and we believe it is more constructive to encourage casinos in their efforts to implement new responsible gambling tools rather than penalize them for any potential issues that may arise during their implementation.

Could you please confirm whether you have stated any gambling-related problems or if you have requested a self-exclusion from the casino?

Thank you in advance for your reply.

Best regards,

Attila