SpinBetter Casino - Die Auszahlung des Spielers verzögert sich aufgrund von SMS-Problemen.

Good afternoon, I have an issue with this casino regarding withdrawals... In order for someone to make a withdrawal there, a code is sent to your mobile phone.. For about a month now, nothing has been sent to my mobile phone... I have sent them many messages through live support to resolve the issue, but they keep telling me the same things... They have told me a bunch of options for the SIM card, etc.... I have done these steps but the problem still occurs.. But they cannot show me any other way to get the SMS to my mobile phone or anywhere else... I have done normal verification and I have also made mistakes in the past in the same way.. What can we do so that the money is not lost? money?

Καλησπερα σας, εχω ενα θεμα με το συγκεκριμενο καζινο για την αναληψη...Για να κανει καποιος αναληψη εκει σου ερχεται ενα κωδικος στο κινητο..Εδω και ενα μηνα περιπου δεν εχει ερχεται στο κινητο μου τιποτα...Τους εχω στειλει μεσω της ζωντανης εξυπηρετησης πολλες φορες για να επιλυθει το θεμα αλλα συνεχεια μου λενε τα ιδια πραγματα...Μου εχουν πει ενα σωρο επιλογες για την καρτα SIM κτλ...Εγω τα εχω κανει τα βηματα αυτα αλλα ακομα παρουσιαζεται το προβλημα..Αλλα δεν μπορουν να μου δειξουν καποιον αλλο τροπο ωστε να ερθει το sms στο κινητο ή καπου αλλου...Εχω κανει κανονικα επαληθευση και επισης εχω ξανακανει αλανηψεις στο παρελθον με τον ιδιο τροπο..Τι μπορουμε να κανουμε ωστε να μην χαθουν τα λεφτα;

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Dear Giorgos1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you've entered the correct phone number and that it's in the correct format?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Giorgos1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru