SpinBetter Casino - Der Spieler hat ein Problem mit dem Casino.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinBetter Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Was there any game activity on your player's account before you deposited?
• Was there any game activity on your player's account after you deposited?
• Have you contacted casino support and inquired how you are supposed to withdraw the remaining balance with the payout limits in place?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello!

Your account has no withdrawal restrictions — you can withdraw your funds without any issues ✅

If you encounter any specific technical or processing-related questions, please feel free to contact our payments team directly at 📧 processing@spinbetter.com — they’ll be happy to assist you.

Best regards,

SpinBetter Team

Thanks to both parties for your reply.

Dear player,

Please let me know whether there are any obstacles for you to request a withdrawal from the casino.

If you believe our intervention is needed, please let me know.

After the casino processes your withdrawal successfully, you have the option to mark the complaint as resolved via a dedicated button found in the complaint thread.

Thanks for your reply.

Have you attempted to deposit to achieve the threshold required for a withdrawal? Have you contacted casino support and inquired about this option?

Please let me know.

Dear Waildjerou,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru