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Good morning. I made a withdrawal within 9 days and I haven't been credited yet. While in the chat they don't know what's going on with them. At first they told me they would credit me within 3 business days, which didn't happen. Guru Casino This is the second time I've experienced this with the casino you recommend. I'm starting to doubt the casinos you support. When we have NBA, we gamble and they adhere to the terms that we adhere to. So throw them off your page. When we say in 3 business days, we adhere to it...

Καλημέρα.εχω κάνει μια ανάληψη έσω και 9 ημέρες πριν και δεν μου έχουν πιστωθεί ακόμα.ενω στο τσατ δεν ξέρουν τι τους γίνεται.αρχικα μου είπαν πως θα μου τα πιστώνανε μέσα σε 3 εργάσιμες μέρες πράγμα που δεν έγινε.guru casino δεύτερη φορά το παθαίνω αυτό με casino που μου προτείνετε.αρχιζω να αμφιβάλλω τα casino που υποστηρίζετε.οταν έχουμε ΝΒΑ κάνουμε με τζόγο να τηρούν τους όρους οπούς τους τηρούμε και εμείς.σλλιως πετάξτε τους από την σελιδα σας.οταν λέμε σε 3 εργάσιμες μέρες να το τηρούμε….

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Dear Chasan13,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

12 days have passed..the 14 you mentioned doesn't mean anything to me. When I registered, they told me within working days. Are we kidding ourselves now?

12 μέρες έχουν περάσει..το 14 που λέτε δεν μου λέει κάτι.εγγραφη όταν έκανα μου είχαν πει σε μέσα σε εργάσιμες μέρες.κοροιδευομαστε τωρα;

Casino guru today is the 14th day and they credited me half….i.e. if I caught a big one what would they do?would we beg for years for me to get my money?

Casino guru σήμερα είναι 14η μέρα και τα μισά μου πιστώσανε….δηλαδη εάν έπιανα έναν μεγάλο πόσο τι θα κάνανε;χρόνια θα παρακαλούσαμε να πάρω τα λεφτά μου;

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Chasan13,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla