Spinbara Casino - Das Spielerkonto wurde ohne Vorwarnung geschlossen.

Hello, I played at the Spinbara casino. I threw in about 40,000 here and there before I won the first time. I applied for 20,000.kc. They approved it but didn't send it. Then I won again and applied for another withdrawal of 90,000kc. They didn't write anything. So I tried to log in. But it didn't work. I wrote to them and they said I didn't have an account with them. And when I tried to send them an email, they wouldn't deliver it.

Dobrý den hrál sem v kasinu spinbara.a nahazel sem tam tak 40000 než sem vyhrál poprvé sem si zažádal o 20000.kc Tomi schválili ale neposlali.pak sem vyhrál znovu a zadal sem o další výběr 90000kc. To už nic nenapsali. Tak semvse chtěl přihlásít.a už to nešlo. Psal sem jim a říkali že u nich nemám účet. A email když sem jim chtěl poslat tak sejim to nedoruci.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with the casino. I checked the information you provided in both of your complaint submissions. Please note that only one complaint will be published. On the screenshots, the wins and balance don't appear to belong to Spinbara casino, as the logo of the casino doesn't match Spinbara, and the website on the screenshot says gbet.6xyz

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify what is the name and the website of the casino where you deposited money?
• Have you received any confirmation email from Spinbara that your account has been registered?
• Please share any supporting screenshots here or send the information to my email at tomas@casino.guru

Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for sharing the information with me via email.

• Have you regained access to the website and your Spinbara account since your last post?
• Did the casino process your payout in part or in full since your last post?

Please let me know.

Dear Kmes86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I sent you an email. I think it didn't arrive. What else should I send you, please? Thank you and I'm sorry I couldn't reply earlier due to family problems.

Dobrý den jasem vam posílal email.asi se nedorucil.co vám mám ještě prosimvas poslat.? Děkuji a omlouvám se dřív sem nemohl odepsat rodiny problémy.

Dear Kmes86,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Kmes86,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Spinbara Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player´s withdrawal have not been processed?

Thank you in advance for providing the information.

Hello, thank you for your help. And your effort. I hope it turns out well.

Dobrý den děkuji za pomoc. A snahu.snad to dobře dopadne.

Dear Kmes86,

Your account is active.

Could you please confirm if you are able to log in?

Kind regards,

Spinbara Casino Team

I forgot my password. And when I enter a new one, it doesn't come to me! Or it sends me an offer for a free spin. But no password.

Zapoměl sem heslo. A když zadám o nové tak mi nepřijde !nebo mi to pošle nabídku na free spin.ale žádné heslo.

Dear Spinbara Casino, is it something, that you can help with, please?

I still want to ask Dear Spinbaro. If you would send me the password and I logged into my account. So what will it be like? If you still haven't paid me my winnings. Thank you Spinbaro.

Ještě se chci zeptat Vážený spinbaro.kdyz už byste mi poslali to mě heslo aja se přihlásil ke svému účtu. Tak bude to knicemu? Když jste mi dodnes neviplatili me výhry.dekuji spinbaro.

Dear Kmes86,

Kindly note that we have sent you a new password to your email.

Kindly follow the provided steps and let us know if you encounter any issues logging in.

Kind regards,

Spinbara Casino Team

I didn't receive a password! I'm asking again.

Žádné heslo mi nepřišlo.!žádám znovu.

I asked for the password again. And I didn't receive any password! So please take note of that, dear spinbaro.

Žádal sem onove heslo znovu. A nepřišlo mi žádný heslo!tak to berte prosím na vědomí milý spinbaro.

Dear Spinbara Casino, can you be so kind and send the password to the player again? thank you so much!

Dear Kmes86,

A new password has been sent to your registered email address.

Please confirm receipt once it arrives, or let us know if you have any trouble logging in.

Kind regards,

Spinbara Casino Team

Hello, the password came, but I read the screen today. I entered it and it didn't work. So I entered it again.

Dobrý den heslo přišlo ale přečetl sem síto dnes.zadal sem ho a nešlo to.tak sem zadal onove.

Dear Kmes86,

I would like to confirm my understanding: you have received two emails containing passwords.

It seems that the first password did not work, possibly because the second one was sent shortly thereafter. Could you please share what happened when you attempted to use the second password that was provided by the casino? Were you able to access your account? I appreciate your assistance in clarifying this matter.

Thank you, and I look forward to your response.

It was written by mito. It seems either the password or the email is wrong. I entered it about 2 hours ago and it didn't come. I think the problem is that when I enter the password, it doesn't come to me. The new password is sent to the email.

Napsalo mito.zrje buď heslo nebo email špatný.takbsem zadal onove asi před 2h.a nepřišlo. Já si myslím žeje problém vtom že když zadám o heslo tak mi nepřijde. Na email to nové heslo.

I don't want to be nasty. But I don't understand what the problem is? When I request this password, why don't you just send it to me at the same time I request that one.??? It seems to me that you don't want me to log in. This is quite exhausting. Dear spinbar, thank you.

Ne hci být hnusný. Ale nechápu vcem je problém?když si žádám Oto heslo tak proč miho prostě neposlete vtu dobu když si onej žádám.??? Pride mi že nechcete abych se přihlásil. Jeto dost vyčerpávající. Milí spinbaro děkuji.

Dear Kmes86,

Please note that passwords sent to your email do not expired.

Could you please provide a screenshot of the specific error message you encounter when attempting to log in? 

Kind regards,

Spinbara Casino Team

I have now logged into my account. Thank you, I would also like to ask how the withdrawal process works? Dear spinbaro

Teď sem se přihlásil ke svému účtu. Děkuji ještě se chci zeptat jak jeto s výběrem peněz?Vážený spinbaro

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kmes86,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina