Spinarium Casino - Das Konto des Spielers wurde gesperrt.

After withdrawing my funds, I got a BAN for having multiple accounts at the casino, which is not true. They initially responded to my email with an automatic reply saying it was impossible to be mistaken and similar nonsense... They are conducting the entire conversation without any evidence.

Po výběru svých financí jsem dostal BAN za to ze mám u kasina založených více účtu což neni pravda, emailu odpovídali ze začátku ale automatickou odpovědí ze se nemožnou splést a podobné kraviny… Celou konverzaci jednají bez důkazu.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Good morning,

It's not possible for someone from my IP to create an account...

It's possible that I had the casino turned on in multiple windows on Google, but that's the end of it...

I only played slots, I've had account verification or KYC with this operator for over a year now and there's never been a problem, but now I deposited money, won, and automatically after I made a withdrawal I got banned, the support operator acted without proof, just said he could never be wrong and didn't even reply to my last email...

Dobry den,

neni možné aby někdo z me IP založil účet…

je možné ze jsem měl zapnuté casino ve více oknech na googlu ale tim to konci…

Hral jsem pouze sloty, ověření účtu neboli KYC mam u tohoto provozovatele uz asi přes rok a nikdy nebyl žádný problém, jenže teď jsem vložil peníze vyhrál a automaticky po tom co jsem dal výběr tak jsem dostal ban, operátor na podpoře jednal bez důkazu jen říkal že se nemůže nikdy splést a na můj poslední email mi už ani neodpověděl…