Spinanga Casino - Die Rücknahme des Spielers hat sich verzögert.

Good evening

I have requested a withdrawal since 18/12/2025 and the money has not yet been credited to my account. I have requested 3 withdrawals 480-480-480. My account does not require verification and yet it has been 16 days since anything has happened.

Do you know what could be causing this?

Καλησπέρα 

Έχω ζητήσει ανάληψη από 18/12/2025 και τα λεφτά δεν έχουν μπει ακόμα στο λογαριασμό μου έχω ζητησει 3 αναλήψεις 480-480-480 ο λογαριασμός μου δεν απαιτεί επαλήθευση και παρολαυτα έχει 16 μέρες που δεν εχει γίνει τίποτα

ξέρετε σε τι μπορεί να οφείλεται αυτό;

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate your winnings?
• Did you play with or without a bonus? If you played with a bonus, kindly send me a link or a screenshot with the details.
• When was the last time the casino communicated with you regarding the delay in processing your payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Odysseaskosmas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru