Spinanga Casino - Das Spielerkonto ist weiterhin aktiv, es bestehen jedoch noch ungelöste Probleme.

For months now, they've blocked me from purchasing a feature that costs 50 coins, which I can use to get the final prize for completing the collection of 760 CHF plus 5 free spins. I deposited a lot on the site, but when I was ready to withdraw the prize, they wouldn't let me, and they didn't give me any explanations or try to solve the problem. So, I tried to have the site closed, but again, with no success. It remains active.

da ormaqi mesi mi hanno bloccato lacquisto ad una funzione da acquistare con 50 monete a cui ho accesso al premio finale per aver completagto la collezione di 760 chf piu 5 girti gratis. ho depositato tantissimo sul sito ma quando ero pronta a prelevare il premio nn me lo hanno consentito e nn mi dann siegazioni o nn cercano di risolvere il problema..pertanto ho ceercato di far chiudere il sito ma anche qui nesssun successo..rimane attivo

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Dear LadyMarjon,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Spinanga Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• What kind of feature are you referring to?
• Could you please share your account closure request with me?
• Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear LadyMarjon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru

We’ve reopened this complaint at the request of LadyMarjon. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear LadyMarjon,

thank you for your emails. In order to proceed with your complaint, kindly address the questions asked in my initial response.

• Could you please share your account closure request with me?
• Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Looking forward to your reply,

Katarina

Dear LadyMarjon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Katarina

Casino.Guru