Spin Galaxy Casino - Die Rücknahme des Spielers hat sich verzögert.

What a frickin rigmarale to get money out of this croud been bounced around between emails and live chats finaly get verified now they holding my funds because they want more proof of me owning my card that iv always used with them its got my name on it even $2000 im waiting, i wanted it to be payed back to the card instead of my bank acc now this is a problem when they say the funds have to go back to the owner of the card or whos card it was used to deposit its been over a month now grrrr

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Dear Mooseman1985,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify if you currently have any pending withdrawals?
• Have you made any successful withdrawals from your account previously?
• Do I understand correctly that you provided evidence that you are the card owner, but the casino rejected it?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear Mooseman1985,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru