SpaceHills Casino - Das Spielerkonto wurde geschlossen und die Gelder eingezogen.

Hello, I made a €200 deposit at the casino and used the welcome bonus.

I did not violate any bonus conditions, I only played 3-4 different games and always stuck to the max bet.

When I wanted to withdraw €900, since everything was wagered, I had to verify my identity.

That wasn't a problem either. I uploaded my documents and completed the KYC check live.

Then it took 3 days. I still had €600 left and waited patiently.

Suddenly my account was blocked and the money was gone.

The casino simply stole my money.

They told me I had violated the terms and conditions, but not even which ones.

I have read through the entire terms and conditions and I am 100% sure I have done nothing wrong.

Now the casino is no longer responding to my emails.

Please help me!

Hallo, ich habe bei dem Casino eine 200€ Einzahlung gemacht und den Willkommensbonus genutzt.

ich habe gegen keinen Bonus Bedingung verstoßen, habe nur 3-4 verschiedene Spiele gespielt und mich immer an den Max bet gehalten.

als ich 900€ auszahlen wollte, da alles gewagered war, musste ich mich verifizieren.

das war auch kein Problem. Habe Nachweise hochgeladen und live kyc gemacht.

Danach hat es 3 Tage gedauert. Ich hatte noch 600€ übrig und habe geduldig gewartet.

Plötzlich war mein Konto gesperrt und das Geld weg.

Das Casino hat einfach mein Geld gestohlen.

Man sagte mich ich habe gegen AGB verstoßen, aber nichtmal gegen welche.

Ich habe mir die kompletten AGB durchgelesen und ich habe zu 100% nichts falsch gemacht.

Jetzt antwortet das Casino auf meine Emails nichtmehr.

Bitte helft mir!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you created an account at any other casinos belonging to the same network as SpaceHills Casino?
• Is there any chance that someone from your household or using the same IP address also created an account at this casino?
• Which documents did you submit to the casino for the verification of your account?
• Were your verification documents reviewed and approved by the casino before your account was blocked, or did you not receive any outcome of the verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika