Space Casino - Die Gewinnauszahlung an den Spieler verzögert sich.

Space Casino promised quick withdrawals of €45. I tried to withdraw it, but it doesn't respond to emails and says the withdrawal was approved but the money doesn't show up in the account.

Space Casino lupasi pika kotiutukset 45€ koitin kotiuttaa ei vastaa sähköposteihin ja sanoo että kotiutus hyväksytty mutta rahaa ei näy tilillä.

Dear olliottavainen71,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The casino promises fast withdrawals and does not pay me €45 for withdrawal and does not respond to emails. It says the withdrawal was successful but just puts it in a queue that is not accepted

Kasino lupaa nopeat kotiutukset ja ei maksa 45€ kotiutusta minulle eikä vastaa sähköposteihin. Sanoo että nosto onnistui mutta laittaa sen vain jonoon jota ei hyväksytä

Dear Olli1,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Olli1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.