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There are no payouts. Every day they say that the problem is trustly and must wait. No specifics

Не происходит выплат средств. Каждый день говорят, что проблема в trustly и необходимо ждать. Конкретики никакой

Dear Tatiana,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. From the casino’s message it seems as they are trying to resolve their problems with external payment processors, and you found yourself in the middle of this unpleasant situation.

Is there any other relevant communication between you and the casino, that you could forward me? If yes, please send it to kristina.s@casino.guru

Thank you in advance for your reply. I hope we will be able to help you with this case as soon as possible.

Best regards,

Kristina

Everything remains unchanged. They don’t tell me anything, but the conclusion hangs.

Все остаётся без изменений. Мне ничего не сообщают, а вывод висит.

Thank you very much Tatiana for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Good morning,

yesterday they sent me a message by mail:

I hope you're well.

We've finally received a confirmation from the Payments Department that we can pay your withdrawals manually.

Could you kindly provide us with the following bank account details;

- Name of the account holder

- Name of the Bank

- IBAN and BIC.

I sent everything yesterday, but today I cannot log into my account.

Доброе утро,

вчера мне прислали на почту сообщение:

 I hope you're well.

We've finally received a confirmation from the Payments Department that we can pay your withdrawals manually.

Could you kindly provide us with the following bank account details;

- Name of the account holder

- Name of the Bank

- IBAN and BIC.

я всё отправила вчера, а сегодня не могу зайти в свой аккаунт.

Hello Tatiana,

What is the main problem when you're logging into your account? Thank you in advance for the reply.

Hello Tatiana,

What is the main problem when you're logging into your account? Thank you in advance for the reply.

Hello Tatiana,

What is the main problem when you're logging into your account? Thank you in advance for the reply.

Dear Tatiana,

Before we can move further with this case, I would like to know if you have alredy tried to contact the support?

Yes, I wrote in the chat, they told me they could not find me, they asked to send a message by mail. I did everything, I'm waiting for an answer from them. thank

Да, я написала в чате, мне сказали меня не могут найти, попросили отправить сообщение на почту. Я все сделала, жду от них ответ. Спасибо

No answer

Ответа нет

I got a message last night.

but I still can't log into my account

Вчера вечером мне пришло сообщение.

но зайти в свой аккаунт я так и не могу

Good day. The application can be closed. All problems are solved 🙂 thanks!

Добрый день. Заявку можно закрыть. Все проблемы решены🙂 спасибо!

Dear Tatiana,

Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Juli