SlotsPalace Casino - Die Einzahlungen des Spielers wurden nie seinem Casino-Konto gutgeschrieben.

I made several deposits last night, 100 euros were not credited to my casino account, then I waited, thinking maybe there were delays, so I wait a day, today I deposited again 2 times 30 euros, one of them was not credited, then I got 50 Euros deposited were not credited again and I contacted the support instead of finding a solution, I was told that the missing deposit was not 180 euros and that I should wait 2 hours.

Ich habe gestern Nacht mehrere einzahlungen getätigt davon wurden 100 euro auf meinem casino Konto nicht gutgeschrieben dann habe ich gewartet dachte vielleicht sind es verzögerungen deshalb warte ich ein Tag, heute habe ich nochmal eingezahlt 2 mal 30 euro eine davon wurde nicht gutgeschrieben dann habe ich 50 euro eingezahlt wurden wieder nicht gutgeschrieben und habe den support kontaktiert anstatt eine lösung zu finden wurde mir geschrieben das, das fehlende einzahlung keine 180 euro wären und das ich 2 std warten soll.

Dear cennetkusumm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Please forward your payment receipts to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear cennetkusumm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.