Slotified Casino - Der Spieler kann aufgrund der ausschließlichen Bitcoin-Option keine Auszahlung vornehmen.

I have been playing the same game, diamond dragon, for over a month. I have never seen a deposit or withdrawal process for receiving the money from the account and it only allows some type of Bitcoin withdrawal process and I don't have any type of Bitcoin account. When I signed up, it gave multiple cash deposit options, but no type of cash withdrawal option. I have contacted support thru their live chat, with no avail, as well as online thru their support email as well with no luck.. what do I do?!

Hello Angelic81,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotified Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please keep in mind that the player has to choose from the available payment methods and chose from the available ones.

Looking forward to your answer.

Regards,

Nick

It's been verified for about 2 months, no it was a bonus and I've never gotten a response from the casino since I signed up

It gives the option to deposit with a credit or debit card, but withdrawal is only Bitcoin wallets etc

Hello Angelic81,

As stated previously, you must chose from the available payment methods which is Bitcoin in this case.

Dear Angelic81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.