Slot Rush Casino - Spieler beantragt Rückerstattung aufgrund von Kontoproblemen.

After playing here for a long time, I discovered the casino was operating illegally. They also repeatedly refused to close my account. Therefore, I requested a refund for lost funds, but never received a response. According to European law, the terms and conditions can be declared null and void due to the lack of a license, and they are therefore legally obligated to refund the money. Furthermore, I could file additional claims for damages for repeatedly refusing to close my account. If they agree to a settlement, I will not pursue that.

Na lang hier te hebben gespeeld kwam ik erachter dat het casino illegaal opereert. Daarnaast hebben ze meermaal geweigerd mijn account te sluiten. Daarom vroeg ik een refund van verloren gelden. Echter kwam hier nooit enkele reactie op. Volgens europese wetgeving kunnen, door het ontbreken van de licentie, de terms and conditions nietig worden verklaard en zijn zij dus wettelijk verplicht terug te betalen. Daarnaast zou ik nog extra schade claims kunnen doen voor het herhaaldelijk weigeren van het sluiten van mijn account. Indien se met een schikking akkoord gaan zal ik dat achterwegen laten.

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Dear Dc62,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules. 

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs. 

Regarding your account closure request, I would like to clarify the distinction between account closure and self-exclusion.

Closing your account is a straightforward process with minimal long-term impact. You retain the option to reopen your account at any time, and the casino has no further obligations to you.

Self-exclusion, however, is a more formal and impactful action. By initiating self-exclusion, the casino commits to restricting access to your account, typically with stricter conditions for reopening, such as a mandatory cooling-off period. Reopening may be restricted for individuals with identified gambling concerns.

To proceed with your request, kindly specify the reason for closing your account and provide any previous account closure requests submitted to the casino. My email address is [email protected].

Thank you very much in advance.

Best regards,

Katarina