Slot Bunny Casino - Die Gewinne des Spielers wurden noch nicht ausbezahlt.

I made my first withdrawal from Slot Bunny Casino on 12/30/25 for $618.00. An hour went by and I received an email stating they needed a KYC from me. Struck me as odd due to the fact I have been playing with then for months but I thought ok maybe they need the KYC because it’s my first withdrawal after 21 straight losses of DEPOSITS. I get an email back the next day saying my KYC is verified so I’m expecting my withdrawal soon after. Nope 3 days later after me contacting Chat support every hour and countless emails to Management and Support which I never received any response back at all my withdrawal was approved and I received it. The whole time Chat support was telling me my withdrawal is with compliance and waiting for the game provider to verify my game play. Chat support said they continue to follow up but compliance has not given any updates. Well a couple of days ago I received a nice bonus via email from Slot bunny so I went to the Chat support and said straight out I am almost scared to deposit because I don’t want another issue with my withdrawal if I should win. I was reassured that it was just a random thing and the withdrawal process is fast easy and I should not encounter any issues moving forward. Well silly me bought the LIE and deposited on 1/14/26. I ended up winning $1013.98 I go to withdrawal and after an hour did not receive anything. I reach out to Chat support first I’m told they are busy and working on it then I’m told 3 hours later after I reach out pissed that my withdrawal once again is with Compliance and they will release it soon. Then I’m told the next day they are waiting on the Game Provider to sign off to release my money. Each and everyone I speak to at Chat Support gives me a different excuse on why I have not received my withdrawal. I have emailed once again Support and Management and have not heard ANYTHING BACK at all just like the first time!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Rosiekash209,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Rosiekash209,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Rosiekash209,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru