Savaspin Casino - Die Gewinne des Spielers wurden noch nicht ausbezahlt.

Hello, I'm asking for help in recovering my money. I requested a withdrawal on December 31, 2025, and the status hasn't changed. Every attempt to contact casino representatives about this issue is met with gibberish about who knows what. I have the impression that the people working there are mentally disabled or developmentally delayed in some way. They haven't been able to withdraw my withdrawal for two weeks. I should add that the account is verified and no documents were required. They simply accept deposits and don't honor withdrawals. While this amount isn't significant, it only proves how embarrassing Savaspin is. Thank you in advance for your help.

Witam serdecznie proszę o pomoc w odzyskaniu moich pieniędzy. Zleciłam wypłatę 31-12-2025 do dnia dzisiejszego status się nie zmienił . Każda próba kontaktu w tej sprawie z przedstawicielami kasyna to jakiś bełkot z ich strony o nie wiadomo czym . Mam wrażenie że ludzie którzy tam pracują są w jakimś stopniu niepełnosprawni umysłowo, albo opóźnieni w rozwoju. Nie potrafią od 2 tyg wypłacić mojej wypłaty, dodam że konto jest zweryfikowane i żadne dokumenty nie były wymagane . Po prostu przyjmują wpłaty nie respektują wypłaty. Gdzie w sumie ta suma nie jest jakaś znaczącą to tylko świadczy o tym jak żenująca firmą jest savaspin. Z góry dziękuję za pomoc

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Dear DominikaDominka98,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear DominikaDominka98,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear DominikaDominka98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru