Safe Casino - Das Spielerkonto wurde wegen doppelter Konten geschlossen.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Safe Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When did you register your second account in the casino?
• When was the last time you accessed your original account?
• Have you used a welcome bonus on either account?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, the first account, which I lost access to due to technical problems and loss of email, etc., was created about 2-3 months ago, but I only used it for a maximum of 2 days or so and then never accessed it again. The second account, my most recent one, which was blocked along with my outstanding withdrawal, was created about three weeks ago. Yes, I received the welcome bonus at both casinos, as it was automatically activated with the deposit.

Guten Tag, Das 1. Konto worauf ich wegen technischen Problem und Verlust der email etc.. keinen Zugriff mehr hatte vor ca. 2-3 Monaten erstellt aber nur 2 Tage oder so maximal benutzt und dann niewieder darauf zugriffen.. Das 2. Konto also mein letztes was gesperrt wurde mit meiner offen Auszahlung hatte ich vor ca. drei Wochen erstellt. Ja ich hatte bei beiden Casinos den Willkommens Bonus bekommen/erhalten da er automatisch mit der Einzahlung auch aktiviert wurde.

Thanks for your reply.

Please note that opening multiple accounts in online casinos is strictly prohibited. Based on the timeline of events, we can't conclude that you opened accounts by accident, due to the short time that elapsed between the use of the accounts. Based on your admission that you used welcome bonuses on both accounts, we believe you gained an unfair advantage over players who registered only one account in the casino. Consequently, we cannot support you going forward.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.