Ruby Vegas Casino - Der Spieler fühlt sich vom Casino-Support ignoriert.

So, I have been playing for over 2 years on this casino. I'm VIP status. Lately slots have been malfunctioning, taking over 15 seconds to spin a slot, this happened to me before in the past for over 10 times atleast. I tried different browsers, devices, cleared cashe, etc etc.. My VIP manager talks to me via Telegram. Now she has dissapeared since 18/11/25 and not responding anymore without any notice. I have contacted support over 6 times on different days, with always the same answer over and over again that I will be contacted via mail with an update. It never happens. I tried mailing myself to the VIP service, no answer. This just keeps going on and on and on without a single answer. I have been loyal to this casino with almost daily deposits every single day and I get treated like i'm a piece of crap every single time. Normally I get a ‘bonus’ after depositting 100 euros from my VIP manager, i'm way passed that and I'm not getting any single help. I really feel bullied and i'm being left in the dark by everything. I would appreciate your help in this being resolved and getting answers how this is possible. Thank you

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ruby Vegas Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain what the disputed amount of €50 represents in your situation?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Blegol,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru