Ruby Slots Casino - Die Auszahlung des Spielers verzögert sich aufgrund einer Überprüfung.

I won $100 dollars and tried to withdraw but now Ruby Slots Casino wants me to deposit $11 dollars in Litecoin and verify my identity.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly specify whether it was a free bonus or a deposit bonus.

Please note that if you have not made any previous deposits at this casino and used only a free bonus from which you won the maximum allowed amount, it is quite common for online casinos to request a small deposit in order to verify ownership of the payment method you wish to use later for withdrawals.

• Additionally, did you fill out your casino profile using your true and correct personal information?
• Did you use any VPN or IP-masking software to conceal your real location while accessing the casino’s website, or were you able to register and claim the bonus without masking your location in any way?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No, I don't use a VPN and I don't hide my IP address. I played with No deposit free spins and wagered what they required and did everything right. There are pictures of it. It says "withdrawable funds" So I should be able to withdraw my winnings now.

Nej jag använder inte VPN och döljer heller ingen IP address. Jag spelade med No deposit free spins och omsatte det dom krävde och gjorde allting rätt. Det finns bilder på det. Det står "withdrawable funds" Alltså ska jag kunna ta ut min vinst nu.

I have also filled in the correct information so everything is correct.

Jag har också fyllt i korrekta uppgifter så allt är rätt.

It was also that the maximum withdrawal was 100 dollars and I managed to play up to 100 dollars and saw that I had in the meantime wagered the entire bonus 15 times to be able to withdraw. So I can withdraw the entire amount according to the rules now. The problem is that they suddenly require that you have to pay 11 dollars in Litecoin to be able to withdraw your winnings. Real casinos never require you to pay. I have never deposited anything but only taken advantage of deposit-free free spins and that with the condition that you can withdraw a maximum of 100 dollars and now I have done everything right and correct.

Det var även att man högst fick ta ut 100 dollar och jag lyckades spela mig upp till 100 dollar och såg att jag under tiden har omsatt hela bonusen 15 gånger för att kunna ta ut. Jag får alltså ta ut hela summan enligt reglerna nu. Problemet är att dom kräver helt plötsligt att man måste betala 11 dollar i Litecoin för att kunna ta ut sin vinst. Riktiga casinon kräver aldrig att man ska betala. Jag har aldrig satt in något utan endast tagit del av insättningsfria free spins och det med villkoret att man kan ta ut högst 100 dollar och nu har jag gjort allt riktigt och rätt.

As i said. No reputable casino will ask for deposits before able to withdraw.

How is going? Can i get help now? Ruby Slots asks me to deposit $11 dollars in Litecoin for verification. This seems like a scam. No legit casino will ask for a deposit before withdraw winnings!

I have reviewed the Terms and Conditions of Ruby Slots Casino, and I found several points that I would like to bring to your attention.

First of all, there is a clause regarding country restrictions:

2.2 Country Restrictions

(...)

Please follow this link to ensure your eligibility based on your country of residence and to learn about potential restrictions. Your location may impact on your access, bonus usage, free chip redemption, and deposit methods.

When checking the available restrictions for Sweden, which appears to be your country of residence, I found information stating that players from Sweden are unable to cash out winnings from Free Welcome Bonuses.

Therefore, I would suggest contacting the casino’s customer support first and asking whether you would be eligible to withdraw your winnings from the free bonus after making a deposit, as the Terms and Conditions appear to suggest that players from Sweden may not be able to cash out winnings from free bonuses without a prior deposit.

There is also further relevant information in Part 6.2 regarding No Deposit Bonuses. In particular, the Terms state that players from certain countries may not cash out winnings from free chip offers without making a prior deposit. They also state that, if a player has never deposited before, a one-time $10 Litecoin (LTC) verification deposit is required before any payout from a free bonus can be issued.

6.2 No Deposit Bonuses (Cashbacks, Comps, Free Chips, Free Spins, Free Roll Slot Tournaments, & Insurances)

Unless specifically stated otherwise, all No Deposit Bonuses are subject to the following:

40X playthrough for Slots, Keno, Bingo, Board Games, Plinko, and Scratch Cards (60X playthrough for Table Games and Video Poker).

Cannot be used for playing in "Not Allowed Games."

Maximum withdrawal is set at 1X the face value of the bonus, with a minimum of $100 or the minimum amount of the withdrawal methods available.

Bonuses below $100 carry a cash-out limit of no more than $100 unless specifically stated otherwise.

Players may not redeem multiple free bonuses consecutively without at least one real money deposit of $30+ USD between them unless the bonus offered specifically states otherwise.

Players from certain countries may not cash-out from free chip offers without a prior deposit.

Your account balance must be $3 or less to claim any promotion other than a deposit bonus.

Entering a Free Roll Tournament constitutes the use of a No Deposit Bonus.

Your account must not have any pending withdrawals to redeem a No Deposit Bonus.

If you are a first-time non-depositing player, winnings from No Deposit Bonuses will only be paid via cryptocurrencies (Litecoin (LTC) in most cases).

For security purposes, if you have never deposited in the Casino, we require a one-time Litecoin (LTC) verification deposit ($10) to ensure that we send the winnings to the correct crypto wallet address and make sure you are genuine and who you claim to be. This must be done before any payout from a free bonus can be issued.

If any cryptocurrency other than Litecoin (LTC) is used to make the verification deposit, due to our third-party provider's technical limitations regarding minimum withdrawal amount, the Casino reserves the right to consider the deposit as a real money deposit and no refund shall be issued.

When the wagering requirement is completed, the system automatically eliminates the excess balance and leaves only the maximum withdrawable amount allowed as per bonus rules, subject to all applicable terms and conditions. This is known as coupon reversal for No Deposit Bonuses.

Based on these terms, I recommend contacting the casino’s customer support before making any deposit and asking them to confirm whether you would be eligible to withdraw your winnings, considering that you are a resident of Sweden and had not made any previous deposits before claiming the free bonus.

This would help you avoid making a deposit only to find out later that you are still unable to withdraw your winnings.

Dear Stefan_Karlsson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru