Royspins Casino - Das Spielerkonto wurde geschlossen.

I made a deposit of 15 reais, I made a bet and it hit, I went to play in the casino and I got a high amount, when I went to withdraw they didn't want to pay me, they claimed that there was still an inconsistency in my account, they didn't justify it, they didn't say what was inconsistent and they didn't even ask for the correction (which any decent casino does) on the contrary, they blocked my account permanently and refused to pay me! I have screenshots and everything!

Fiz um depósito de 15 reais, fiz uma aposta e bateu, fui jogar no cassino e consegui um valor alto, quando fui sacar eles não quiseram me pagar, alegaram que continua inconsistência na minha conta, não justificaram,não falaram o que estava inconsistente e nem solicitaram a correção ( o que qualquer cassino decente faz) muito pelo contrário, bloquearam minha conta permanentemente e se recusaram a me pagar! Tenho print, imagens e tudo mais!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Royspins Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you filled in accurate and verifiable personal information in your profile during verification?
• Have you deposited using a payment method in your own name? Have you used the same payment method when requesting payot from the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the account closure? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas