RomiBet Casino - Die Auszahlung des Spielers verzögert sich aufgrund einer Überprüfung.

Hello everyone,

I've had pending withdrawals at Romibet since December 23, 2025. After waiting three weeks, the verification window finally opened on January 14, 2026, where I immediately uploaded all the necessary information. Since then, nothing has happened; the verification is still pending. Whether I contact them by email or live support, I only receive automated replies. So, for over four weeks, nothing has actually happened. Am I the only person on this site experiencing this problem?

Hallo zusammen,

Ich habe seit dem 23.12.2025 offene Auszahlungen bei Romibet. Nach 3 Wochen warten hat man am 14.01.2026 dann das Verifizierungsfenster geöffnet wo ich direkt alle Daten hochgeladen habe, seitdem ist nichts mehr passiert die Verifizierung ist immernoch offen. Egal ob per Mail oder livesupport man wird nur mit automatischen Antworten stehen gelassen. Also über 4 Wochen ist eig nichts passiert. Bin ich die einzige Person auf dieser Seite mit dem Problem?

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Dear Arkiria92, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila G.

Hello,

Of course, when I opened the verification process on January 14, 2026, I uploaded all the documents immediately in the evening.

Mifinity bank statement for the requested period, proof of address, and a selfie with the website in the background. I uploaded my passport via the platform's verification tool, which the system automatically checked.

So all necessary documents should be available.

Hallo,

Natürlich habe ich beim Öffnen der Verifizierung am 14.01.2026 direkt abends alle Unterlagen hochgeladen.

Mifinity Kontoauszug für den GewünschtenZeitraum, Adressnachweise und das Selfie mit der Internetseite im Hintergrund. Meinen Pass habe bei der Kontrolle der Plattform über das Tool hochgeladen was das System automatisch überprüft.

Also es sollten alle notwendigen Unterlagen vorhanden sein.

Dear Arkiria92,

Thank you very much for your reply.

Are there any documents in your account that are currently pending verification?

Has the casino indicated that there might be a problem with approving specific documents?

Have you received any communication indicating the status of your latest document submission?

Thank you in advance for your response.

Good day,

Last Tuesday, all documents except the selfie were approved. I re-uploaded the selfie on January 27, 2026, and still haven't received any response. Support says the review is complete and I should wait. However, the document remains unapproved.

Guten Tag,

letzte Woche Dienstag wurden alle Dokumente bis auf das Selfie genehmigt. Dieses habe ich am 27.01.2026 erneut hochgeladen bis heute wieder keine Reaktion. Außer das der Support sagt die Überprüfung ist durch ich solle warten. Das Dokument ist aber bis zum jetzigen Zeitpunkt nicht genehmigt.

This case is still unresolved. I contacted support again today regarding the unapproved selfie. Naturally, I only received a standard reply. So the re-uploaded selfie from January 27, 2026, is still pending.

In diesem Fall gibt es immernoch keine Klärung. Ich war heute bezüglich des nicht genehmigten Selfie nochmal im Support. Natürlich gab es wieder nur eine Standard Antwort. Also ist das erneut hochgeladene Selfie vom 27.01.2026 immernoch ausstehend.

Dear Arkiria92,

Thank you for your reply. Could you please forward all relevant evidence along with your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshot here.

Thank you for your patience and cooperation.