Rollino Casino - Die Gewinne des Spielers wurden noch nicht ausbezahlt.

The Rollino casino do not payout the winning they are trying to do everything give me as many as excuses one after another to not pay the withdrawal. Send the all documents and my account is verified. I put the deposit without any bonus at all. My first withdrawal of 500 euros was completed but never received any money in to my bank account. Keep asking them keep sending them emails but just got same answer is the issue with the UK bank so I contact my bank and they have checked and confirmed that there is no international debit transaction recorded on my account at the time so I sent them email to them and asked for proof for the payment if they are really make but nothing back to me. You only allowed to withdraw of 500 euros per day and the maximum withdrawal amount is 500 euros. I request my second withdrawal of 500 euros and 2 days later it’s was cancelled due to the method of bank transfer are no longer available, only crypto wallet is available so I try to request the withdrawal by crypto wallet but you’ll need to deposit with that method first to be able to withdraw and you’ll need to 5 times of your deposit before you can request the withdrawal. So I’m trying to put deposit so hoping I can request the withdrawal but they make as hard as possible to deposit as need more details to put the deposit in but they will not give it to you l. So they will find excuses find any other reason to avoid paying the withdrawal and even my first withdrawal is completed but I have never received the money from them in to my bank account at all. Contacted the live chat or support all you ll get is same answer every time that they not dealing with the withdrawal and I’ll have to email the KYC department but no response at all. I know this after I put the deposit and request the withdrawal and go read the reviews that they are not supposed to accept the players from the UK on they rule but they letting me registered and put deposit and get all my documents sent to them and account verified they break they own rule if you let accept the players from the UK why let’s them register at the first place and take the money from them and when it come to the withdraw which they will never going to pay out. It’s very doggy site for me as a lot of reviews and complaints against them. All my Government ID and all my documents that they are got from me to verify my account I don’t feel safe about that as it’ confidential information but if they not legit site what else they’ll do.

Dear Suda876,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Suda876,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Suda876,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.