Rolletto Casino - Die Gewinne des Spielers wurden noch nicht ausbezahlt.

Hello, you have always helped me. I'm contacting you because the casino's customer service is slow. They keep telling me I have to wait for my Bitcoin withdrawal to arrive in my account. I didn't accept any bonuses and played with my own money. I deposited 3900 pesos, and in total I have 8200 Mexican pesos that I want to withdraw. The agents tell me the deposit will arrive tomorrow, and others tell me to wait more than 5 days.

Hola,ustedes siempre me han ayudado, los contacto por que tardan con el atencion de clientes del casino, siempre me dicen que tengo que esperar para que llegue a mi cuenta mi retiro de bitcoin, no acepte ningun bono y juegue con mi dinero lo cual deposite 3900 y en total tengo 8200 pesos mexicanos que quiero retirar, los agentes me dicen que va llegar manana el deposito y otros que espere mas de 5 dias

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Dear Gabcort24,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Gabcort24,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla