Rolletto Casino - Die Einzahlungen des Spielers werden nicht auf dem Casino-Konto angezeigt.

Good afternoon,

After making several deposits of 10€ each in this casino, the balance did not appear for me to play with, yet it was deducted from my bank account. I would like assistance in recovering it, as it seems like a scam on the part of the casino.

Thank you

Buenas tardes,

Despues de muchos depositos en cantidades de 10€ en este casino, no me aparecio el saldo para jugar, pero si fue descontado de mi cuenta bancaria, por lo que pueden ayudarme a recuperarlo, ya que me parece una estafa por parte del casino.

Gracias

Dear Gayosomar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear Gayosomar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.