Roby Casino - Die Auszahlungen der Spieler verzögern sich.

Hello, I've been waiting 15 business days for three €500 withdrawals, in addition to the €1300 I already have in my account. I've sent emails and chat with support every day, but their responses are always the same: "Your withdrawals are being reviewed by the relevant department and there's a high demand for withdrawals." It's always the same thing, but they don't pay. I would appreciate it if you could resolve this. Thank you!

Hola, llevo 15 días hábiles para esperar 3 retiros de 500 euros, aparte de los 1300 que tengo en la cuenta, he enviado mensajes por correo y hablo todos los días con el soporte por chat, pero sus respuestas siempre son las mismas, sus retiros están siendo revisadas por el departamento correspondiente y hay mucha demanda de retiros siempre lo mismo pero no pagan, me gustaría que pudieran solucionar esto, gracias!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Andy777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• What types of games did you play at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika