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Delayed Withdrawals – RoboCat Casino

HI,

I am filing a complaint regarding several unprocessed withdrawals from RoboCat Casino.

I currently have the following pending withdrawals:

170 requested on March 23, 2026 (already beyond the timeframe stated by the casino)

20 requested on March 23, 2026

100 requested later (this Sunday)

For a total of approximately 290 in withdrawals not yet received.

The casino claims processing times of 3–5 business days, but none of the payments have been completed. The first withdrawal has already gone well beyond that time.

I've contacted customer support several times, but I only get generic responses like "your withdrawal is being finalized" or "please wait," with no specific date. Additionally, my access to live chat has recently been limited.

My account is fully verified (KYC completed) and I have complied with all terms and conditions. I have not been given any valid reason for these delays.

I have already filed a complaint with the Curaçao eGaming regulator, but have not yet received a response.

I kindly ask Casino Guru to:

examine the case

contact the casino

help unlock and process my withdrawals

Casino Details:

Name: RoboCat Casino

Total pending withdrawals: 290

Payment method: Mastercard

Verified Account: Yes

I remain available to provide any additional proof (screenshots, emails, transaction history).

Thank you for your attention. And please help.

Best regards,

Antonio

Ritardo nei prelievi – RoboCat Casino

Ciao,

sto presentando un reclamo riguardo a diversi prelievi non ancora processati da parte del casinò RoboCat.

Attualmente ho i seguenti prelievi in sospeso:

170 richiesti il 23 marzo 2026 (già oltre i tempi dichiarati dal casinò)

20 richiesti il 23 marzo 2026

100 richiesti successivamente (questa domenica)

Per un totale di circa 290 in prelievi non ancora ricevuti.

Il casinò dichiara tempi di elaborazione di 3–5 giorni lavorativi, ma nessuno dei pagamenti è stato completato. Il primo prelievo ha già superato ampiamente questi tempi.

Ho contattato più volte l’assistenza clienti, ma ricevo solo risposte generiche come "il prelievo è in fase finale" o "si prega di attendere", senza alcuna data concreta. Inoltre, il mio accesso alla live chat è stato recentemente limitato.

Il mio account è completamente verificato (KYC completato) e ho rispettato tutti i termini e condizioni. Non mi è stata fornita alcuna motivazione valida per questi ritardi.

Ho già inviato anche un reclamo al regolatore Curaçao eGaming, ma non ho ancora ricevuto risposta.

Chiedo gentilmente a Casino Guru di:

esaminare il caso

contattare il casinò

aiutare a sbloccare e processare i miei prelievi

Dettagli casinò:

Nome: RoboCat Casino

Totale prelievi in sospeso: 290

Metodo di pagamento: Mastercard

Account verificato: sì

Resto disponibile a fornire qualsiasi prova aggiuntiva (screenshot, email, cronologia transazioni).

Grazie per l’attenzione. E vi prego in un aiuto.

Cordiali saluti,

Antonio

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Antmad23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They don't reply to emails anymore and they blocked my chat so it's not normal

Non rispondono piu alle mail e mi hanno bloccato la chat quindi non è normale

Dear Antmad23,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

They say they made the withdrawals, then the bank transfer, but nothing arrived

dicono di avermi fatto i prelievi, quindi il bonifico ma non è arrivato nulla

Dear Antmad23, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Antmad23,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla