RoboCat Casino - Das Spielerkonto wurde geschlossen.

Hello, on December 8th, I noticed that my Robocat account was suspended. That same day, casino support sent me an email requesting my details to withdraw my remaining balance:

I promptly responded to their email providing the necessary information to withdraw my remaining balance:

I received a generic response saying my request had been received, but unfortunately I haven't heard anything since from the casino.

I hope you can help me recover my funds.

Thank you

Salve, l'8 Dicembre ho notato che il mio conto Robocat è stato sospeso. Nella stessa giornata, l'assistenza del casino mi ha inviato un'email in cui chiede i miei dati per il prelievo del mio saldo residuo:

Ho prontamente risposto alla loro email fornendo i dati necessari per il prelievo del mio saldo residuo:

Ho ricevuto una risposta generica che mi informa che la mia richiesta è stata ricevuta, peccato che non ho piu avuto alcuna risposta dal casino.

Spero possiate aiutarmi a recuperare i miei fondi.

Grazie

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Have you submitted all of the information truthfully during the registration process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

HI,

• I played slots with my balance
• I didn't use any VPN to access the site.
• Yes, I provided all the information correctly during registration.

Ciao,

• ho giocato alle slot con il mio saldo
• non ho usato nessuna vpn per accedere nel sito
• si, ho fornito tutte le informazioni in modo corretto alla registrazione

Today, after a very long wait, the casino finally paid my withdrawal.

Oggi, dopo una lunghissima attesa, il casino ha finalmente pagato il mio prelievo.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear nancy74,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika