RoboCat Casino - Das Spielerkonto wurde gehackt.

Hi, I have deposited real money and played then I won €13000 on 31.12.2025

I placed a withdrawal request and read that it could take 0-3 business days, then I waited and haven't heard anything, I know it could take longer.

And on 3.1.2026 I noticed that the balance is 0€ and there are no more requests. At this point I suspect Robocat has scammed me? I have not given my account to anyone but myself.

And now today at 00:31 on January 4, 2026 I noticed that the game is moving in history or someone is playing or is robocat behind this because I won €13,000. I don't want to continue playing at all, I just want to withdraw it.

I need expert help with this. I played with real money and would like to withdraw the amount I have won.

Moi, olen tallettanut oikea raha ja pelasin sitten voitin 13000€ 31.12.2025

Laitoin nosto pyynnön ja luin että se voi kestää 0-3 arki päivä sitten odotin ja ei ole kuullut mitään, tiedän että se voisi kestää kauemmin.

Ja 3.1.2026 huomasin että saldo on 0€ ja ei ole yhtään pyynnön enää olemassa. Tässä vaiheessa epäilen Robocat onko tehnyt scam minulle? tilini en ole antanut kenellekään käyttettäväksi vain minä.

Ja nyt tänään klo 00:31 4.1.2026 huomasin että peli historiassa liikkuu tai joku pelaa vai onko robocat tämän takana koska voitin 13000€ minä en ainakaan halua jatkaa pelaa haluan vain nostaa sen.

Tarvitsen tähän asiantuntija apua. Pelasin oikealla rahalla ja haluaisin nostaa sen summa mitä olen voittanut.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RoboCat Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify how much your player's balance is currently? Are any payouts currently pending, waiting to be paid out?
• Have you contacted casino support and asked for assistance?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

- The balance is currently 0€, there is currently no pending withdrawal request.

I had 3 withdrawal requests and they were canceled but I didn't cancel them myself.

- I have contacted robocat casino many times and I think the bot answers my questions.

- I didn't win with the bonus, I saved money and played and won €13,000

- I spoke to the casino via chat because they don't respond to emails at all.

I ask why the withdrawal request has been canceled and the balance has changed to €0. They say they have forwarded the matter to the relevant department.

They reply in chat that

The finance department has reviewed your account history and confirmed that the funds have been used. You can review the transactions on the Account History tab if you wish.

But I haven't used/played it, I have proof, I have a camera inside my home that shows that I'm not playing at the casino when my balance drops to €0. At least I don't play while I'm sleeping.

- Saldo on tällä hetkellä 0€, tällä hetkellä ei ole vireillä oleva nosto pyyntö.

Minulla oli 3 nosto pyyntö ja se on peruttu mutta en sitä itse peruuttanut.

- Olen ottanut robocat casinoon yhteyttä tosi monta kertaa ja luulen että botti vastaa kysymykseni.

- En voittanut bonuksella vaan tallensin raha ja pelasin ja voitin 13000€

- Keskustelin casinon kanssa chatissa koska ne ei vastaa ollenkaan sähköpostiin.

Kysyn että miksi nosto pyyntö on peruttu ja saldo muuttuu 0€. He sanovat että välittänyt asian siitä vastaavalle osastolle.

He vastaa chatissa että

talousosasto on tarkistanut tilihistoriasi ja vahvisti, että varat on käytetty. Voit halutessasi tarkistaa tapahtumat Tilihistoria- välilehdeltä.

Mutta en ole sitä käyttänyt/pelannut minulla on todistusta minulla on camera kodin sisällä joka näkyy että en ole pelaamassa casino silloin kun saldo laskee 0€. En pelaa ainakaan nukkuessa.

Chat with the casino

Chatti casinon kanssa

Thanks for the detailed explanations.

Sadly, since the casino confirmed the money was used on gambling, we are not in a position to assist you. Please note that each player is ultimately responsible for the gameplay taking place on their account. Even if your account were to be accessed by a third party, we can't fault the casino and ask them to refund you. Cybercrimes are unfortunately outside of our purview, and no further action can be taken from our side.

Due to the aforementioned reasons, we will now proceed to close this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.