RioBet Casino - Die Einzahlung des Spielers verzögert sich.

On 6 June 2026, I made a deposit of 10,000 RUB to my RioBet Casino account. I transferred the amount using the provided payment details. The money was debited from my account, and I have a receipt confirming the transfer. However, the funds have not been credited to my casino account.

I have contacted customer support, and for the past two days, I have only received standard replies asking me to wait while they locate my deposit. I am exhausted from trying to resolve this directly with the casino.

I request your assistance in resolving this issue. I can provide all receipts, screenshots, and other relevant evidence to support my claim.

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Dear MrGeralt,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Jean

Dear MrGeralt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru