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I want to make a withdrawal, but the account verification link is blocked.com error

Quero fazer um saque , porém o link para verificação de conta está bloqueado.com erro

Dear carinhadeboi1,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

Could you please confirm that verifying your email address seems to be the only obstacle standing between you and your winnings? Did you provide all the other relevant documents needed to complete the KYC (verification) process, or this is the link to submit your documents? Have you tried requesting manual e-mail verification?

I believe we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear carinhadeboi1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.