Revolution Casino - Die Auszahlung der Gewinne des Spielers verzögert sich aufgrund von Auszahlungslimits.

Hi there,

I have a question. I have almost $15,000 in winnings right now sitting in revolution casino. HOWEVER my daily withdrawal limit is $750.00 which I figured annoying but whatever, not the end of the world. But then I got a Maximum pending withdraws notice, so basically you’re telling me I have to wait until each transaction of $750.00 goes through one by one? Nobody ever answers in support email either which is very frustrating. Once I eventually have my winnings, I will never play on this casino again.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Revolution Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you passed account verification in the casino?
• Since when have you been attempting to pay out from the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino when you confronted them with the issue and share screenshots of your payout requests with status available? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Ontariocor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru