Ragnaro Casino - Das Einzahlungsproblem des Spielers ist weiterhin ungelöst.

I have already tried several contact attempts via chat, where I was referred to the email. support@ragnaro.com I keep getting a message that I've already sent more than 20 emails there, and I keep getting the same message: ::::

Support Ragnaro

12:57 PM (7 minutes ago)

Your request (48568096) has been received and is being reviewed by our support staff.

This email is a service provided by Ragnaro. Powered by Zendesk.

Since then, I haven't received any further messages, neither a reply nor anything else. The problem has been ongoing for some time. I've compiled everything in a PDF, including the TXID/hash of my crypto payment. The payment was recognized by the system but wasn't credited to my account, for whatever reason.

Ich habe bereits mehrere Kontakt versuche per Chat probiert, wo ich auf die Email support@ragnaro.com hingewiesen werde, dort habe ich bereits mehr als 20 Mails gesendet, ich bekomme immer den Hinweis, ::::

Support Ragnaro

12:57 PM (7 minutes ago)

Ihre Anfrage (48568096) ist eingegangen und wird von unseren Supportmitarbeitern geprüft.

Diese E-Mail ist ein Service von Ragnaro. Bereitgestellt von Zendesk

Daraufhin erhalte ich keine weiteren Nachrichten mehr, weder eine Antwort noch irgendwas.. Das problem besteht seit einiger zeit. ich habe in einer PDF alles zusammengefasst, mit TXID/Hash von meiner Crypto Zahlung. Die zahlung wurde vom system erkannt wurde mir aber nicht gutgeschrieben wieso weshalb auch immer.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Are the deposits that have not been credited to your account visible in your casino account’s deposit history? If possible, please send me a screenshot of your deposit history.
• Has the casino customer support contacted you with any requests or provided any information regarding the missing deposits?
• Have you made any additional deposits since these three deposits were not credited?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika