Rabona Casino - Spieler fordert Kontoschließung.

Good evening, I'm playing on this site and I'm asking in every way to close the account but there's no way, they don't want to close it for me

I hope you can help me

Buonasera sto giocando su questo sito e sto chiedendo in tutti i modi di chiudere il conto ma non c' e' verso non me lo vogliono chiudere

Spero che mi possiate aiutare

Dear darino718,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rabona Casino. I checked the casino website and found these options:

3.7 Closure of your account: You may request the closure of your account at any time by sending an email to customer support at support@rabona.com, subject to the following conditions:

You can only close your account if it has no remaining balance (positive or negative) and no pending withdrawal requests.

In case you want to close your account with a positive balance or/and pending withdrawal requests, all the funds on your account will be voided.

3.8 Self-exclusion request: you can contact the customer service via e-mail: support@rabona.com, and we will assist you in closing your account. Furthermore, it is your responsibility to notify the Company of any other accounts you may have with us, and to refrain from opening any new accounts. The Company shall not be liable for potential losses on other accounts. We are not liable for any losses or damages which could be potentially caused by gambling.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain the reason you gave to the casino for closing your account?
• Could you please share your account closure requests with me? My email is tomas@casino.guru
• Have you unsubscribed from the casino's marketing communication?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear darino718,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru