Rabona Casino - Der Spieler hat erfolglos versucht, den Bonus einzulösen.

I deposited there and didn't get a 50 euro bonus, which was booked as a sports bet and the nice lady in chet says I didn't press the bonus batten so a disgusting suport she canceled the bonus and lies to me that I don't carry the bonus I have what a shitty casino so people never play such dirt I have never seen in my life

ich habe da eingezaht und habe 50 euro bonus nicht bekommen der wurde zu sportwette gebucht und die nette dame in chet meint ich habe nicht denn bonus batten gedrückt so ein ekliche suport sie hatte mir denn bonus stoniert und lügt mich an das ich denn bonus nicht bentragt habe was für ein scheiss casino also leute spielt da nie mals so ein dreck habe ich nocht nicht in mein leben erlebt

Dear Kevin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly that your deposit of €50 has been credited to your account but without activating any bonus? Is it still available in your balance or it has been booked as a bet? Could you please forward me a link of the bonus that you have tried to redeem? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Kevin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.