Premier Casino - Der Spieler hat Schwierigkeiten, Gewinne abzuheben.

I wanted to make a payout today they told me I can only pay out by bank transfer because I paid in with Paysafe well the minimum payout by bank transfer is 400 euros what the fuck? I was told if I would deposit something via instant transfer then I could have something paid out, hm now should I deposit something so that I get my money? what's wrong?

ich wollte heute eine Auszahlung machen man sagte mir ich kann nur Per banküberweisung auszahlen lassen da ich mit Paysafe eingezahlt habe tja die Mindestauszahlung per Banküberweisung ist 400 Euro was soll denn der Scheiss? man sagte mir wenn ich per Sofortüberweisung noch was einzahlen würde dann könnte ich was Auszahlen lassen, hm jetzt soll ich noch was Einzahlen damit ich mein geld bekomme? was stimmt denn da nicht?

Dear Lolek100,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Is there any other withdrawal method that would be suitable for you? Would you be so kind and forward all the relevant communication between you and the casino to kristina.s@casino.guru?

Lastly, I would like to ask you please, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to restrain from using abusive language.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Lolek100,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.