Premier Casino - Der Spieler beschwert sich über einen technischen Fehler.

At the end of each game round 2 cents were unobtrusively deducted from the balance, I played Book of Dead 2 lines per line 16 cents after the end of each game round 2 more cents were deducted, I recorded this with a screen recorder and will file a fraud complaint

Nach Beendigung jeder Spielrunden wurden unauffällig vom Guthaben 2 Cent abgezogen , ich spielte Book of Dead 2 Linien pro Linie 16 Cent nach Beendigung jeder Spielrunde wurden 2 weitere Cent abgezogen , dies habe ich per Screen Recorder aufgezeichnet und werde Anzeige wegen Betruges einreichen

Dear Mustafa,

Thank you for submitting your complaint. I’m very sorry to hear about your bad experience. Please, could you forward the video recording together with the game history and any relevant communication between you and the casino to my email address kristina.s@casino.guru?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Mustafa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.