Posido Casino - Die Rücknahme des Spielers hat sich verzögert.

Good morning,

On 21.04.2026 I made a withdrawal of €300 from this casino and to this day nothing has been credited to my bank account. This amount was won without bonuses or anything like that. I deposited by mbway and withdrew by bank transfer as I always do.

My account is validated and I have already made many withdrawals without any problems. Attached is a screenshot of the withdrawal status.

Can you try to help?

Thank you

Bom dia,

No passado dia 21.04.2026 efectuei 1 levantamento de 300€ neste casino e até hoje ainda não foi nada creditado na minha conta bancária. Este valor foi ganho sem recurso a bónus ou algo do género. Depositei como deposito sempre por mbway e levantei por transferência bancária como faço sempre.

A minha conta está validada tendo já feito muitos levantamentos sem qualquer problema. Em anexo screenshot do estado do levantamento.

Podem tentar ajudar?

Obrigado

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Dear Knotz12345,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Jean

Good morning.

I've already received the amount in my account.

Thank you for your help

Bom dia.

Já recebi o valor na conta.

Obrigado pela ajuda

Dear Knotz12345,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time. 

Best regards, 

Jean

Casino.Guru