PlayAmo Casino - Die Gewinne des Spielers werden konfisziert.

I play at this casino everyday and spend like $100-200 everyday, on Monday and Wednesday they give free 40spins , so Lon Wednesday from the 40freespins I won $6 then I wager the $6 50 times and after that I won like $3k and requested a withdrawal. Now they say they will pay $75 and the rest of the winnings will be confiscated claiming that I bet more than $8 which is not true as if you bet more than $8 on bonus the system itself will reject the bet. Can you please help me to recover my winnings.

thanks

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Dear KushG,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have checked the Bonus Terms, and this is what I found regarding the maximum allowed bets:

1d. While you have active bonus, maximum bet for all game types (slots, live games, table games, scratch, action games) is 8 AUD / 5 EUR / 5 USD / 50 NOK / 8 CAD / 8 NZD / 425.00 INR (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to ’respin’) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, Playamo reserves the right to confiscate the winnings.

Our position is closely explained in the Fair Gambling Codex. The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history in Excel format, together with a link to the specific bonus that you redeemed and played. My email address is veronika.f@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Veronika

Dear KushG,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru