Platinumslots Casino - Der Spieler behauptet, dass sich die Auszahlung verzögert.

Payment was initiated on the evening of September 17, 2026, and documents were uploaded at the same time.

On the morning of September 18, 2026, I received an email confirming that my account was verified.

The payout was cancelled on the morning of September 19, 2026. Since I didn't receive an email explaining the reason, I tried to access the live chat. However, it wouldn't open, neither with a different browser nor on my mobile phone. My email to support also went unanswered.

Since this casino is a subsidiary of Platincasino, I checked there as well, and their live chat isn't working either. Because I've had withdrawals from Platincasino several times before, and they were processed within 48 hours, I expect the same from Platinumcasino.

Abends am 17.9.26 Auszahlung veranlasst und gleichzeitig Dokumente hochgeladen.

Am 18.9.26 morgens kam die Email das mein Konto verifiziert ist.

Am 19.9.26 morgens wurde die Auszahlung abgebrochen. Da ich dazu keine Email erhalten habe was der Grund war, versuchte ich den Live Chat auszuwählen. Dieser öffnet sich allerdings nicht. Auch nicht mit einem anderen Browser und auch nicht am Handy. E-mail an den Support bleibt ebenso unbeantwortet.

Da es sich bei dem Casino um einen ableger vom Platincasino handelt, habe ich da nachgeschaut und auch dort funktioniert der Live Chat nicht. Da ich schon des öfteren Auszahlungen bei Platin hatte. Diese inner halb 48 Std bearbeitet wurden, gehe ich bei Platinumcasino auch davon aus

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Dear Aulinchen,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Aulinchen,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean